This summer I hoped to build upon my existing relationships with the managers so I could contribute on a higher level to the critical development of our education programs. In the past most of the contributions I have made have been to Public Programs. For example, our manager would ask me to come up with art activities and/or art searches for our Art in the Dark programs. I have always thoroughly enjoyed creating these activities for our patrons, but my contributions in this area have been cut back due to the hiring of a new Public Programs Coordinator. She assists the Public Programs Manager and is basically second in command for that area. I still have responsibilities for public programs, but now there are two of us to split the prepping of materials and getting things ready for programs. The manager now splits the creative thinking of developing programs and activities during those programs with the coordinator. I knew this would happen at the time of the hiring, but instead of being frustrated about it, I chose to focus my goal of building relationships to this very scenario. Like Alli said in her comment on my first post, “one of the wonderful things about this field is its flexibility, and how necessary it is for us to be able to bend and adapt when asked to.”
As the Public Programs Coordinator stepped into her new
position, we worked closely together in prepping materials for Storytime. As
she grew more comfortable, she took hold of the reins in overseeing that we had
everything we needed for each art activity every week. We continued to prep and
make the materials and then stuff bags for the patrons together. We found a
good balance and I could still fit my administrative duties and Library
responsibilities into the work day without being overwhelmed. If she had not
been hired the majority of the preparation would have fallen on me and I now
see how difficult it would have been to accomplish all of it! We also
communicate very well, whether its updating the other person about something or
solving a problem. If she had a question or issue, she felt comfortable coming
to me and we would talk through it or come up with a solution. If I have a
concern her door is always open as well. In doing so, I have still been able to
contribute through my relationship building with her. We talked about ideas for
an art activity for the upcoming Art in
the Dark and I also gave her an art search I created for a previous program
to help her with some ideas she was working through for Family Fun Week.
In building better relationships with other managers, I have
seized opportunities to learn something new so I can better help them in the
future and even take on the responsibility completely. Our Interpretation
Manager has come up with some wonderful in-gallery accessibility tools for
people who are partially or completely blind and people with dyslexia. So they
are able to access the object labels with ease, she placed booklets with large
font labels, as well as, booklets with labels printed in dyslexic font with a
gray background. These booklets are created in house. Our Exhibition Designer
formats them and I print the pages and bind them together and also fix them
when they come apart. However the formatting is very time consuming and our
Exhibition Designer has a lot on his plate. Our Interpretation Manager’s plan
was to learn how to format the labels herself. I asked what program is used for
the formatting and she answered Adobe InDesign which I have on my computer! Right
now my skills are limited to using it for one thing, but I told her that if she
would like to train me once she learns we could split the work load because she
also constantly has a lot on her plate. She was very excited and open to that idea
so hopefully we can get the ball rolling!
What a wonderful post! I think it really speaks to such a fundamental part of our role in museums: trust building. I have definitely also experienced the (sometimes frustratingly long) process of building up trust, and it isn't always easy. The fruits of that particular labor do not always appear immediately. I'll admit to pausing every now and then the last few years and asking myself why I was even going to the trouble! But the benefits of building those relationships will far outweigh the immediate costs, and I am sure that people have noticed that you aren't just putting your head down and doing what you're told. It is good to stretch! In this situation, I think it's important for us to practice our long-game strategy! It's good to hear that you've seen some payoff.
ReplyDeleteI loved reading about your growing relationship with your new Public Programs Coordinator. I am sure she feels incredibly grateful to have you there to help and bounce ideas around. People ALWAYS appreciate willing help!
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ReplyDeleteI totally agree w. Alli, trust is fundamental and not always easy to build. I'm glad you're still pushing through it!
ReplyDeleteI'm sure finding that sweet spot w. the Public Programs Coordinator has helped a lot. I'm in this weird spot where I know things, but don't have a lot of experience so whenever someone's door is open and they actually willing to help (in a way this isn't just doing it for me) I really appreciate it.
Hoorah for accessibility tools! I love reading about how different institutions are creating access in different ways. I'm sure being able to create those booklets in house is very difficult, but so worth it!
Thank you, Katlyn, for this honest post. Echoing Alli and Danielle, relationship building can be tough, especially in a museum with an education department as large as your own. Navigating the politics of a work place is challenging and confusing, but it seems that you are managing it with ease, Katlyn. It is wonderful that you're showing the people that you work with that you are curious, interested, flexible, and diverse. I am thrilled to hear that you've been lending your hand and creating new and unique and interesting experiences and relationships for yourself and your career!
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